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Michelle Sanders LinkedIn.png

Thank you for coming by to check out my website.


Currently available for work in Governance, Risk, and Compliance.

As an IT Support professional with experience working for an IT Managed Service Provider (MSP), I have a strong understanding of the unique needs and challenges that come with working in this fast-paced and ever-changing field. I have experience working with a wide range of clients from various industries, providing them with remote and on-site technical support, troubleshooting, and implementing and maintaining IT systems.

In my previous role as an IT Security Administrator, I have experience in the following: Ensuring network security access and protecting against unauthorized access, modifications, or destruction. Conducting risk assessments, and audits, enrolling staff in security awareness training, threat management, and monitoring network activity. Installing, administering, and troubleshooting end users' security solutions. Responding to security-based tickets. Backup dispatching for the helpdesk. Project management and project development via Connectwise. Installing security software at client sites and remotely. Auditing workstations and devices.

I have experience using tools such as ConnectWise, IT Glue, Azure Active Directory, Microsoft Exchange, Remote monitoring and management (RMM), Guard Compliancy Group, Cyberguard 360, Deep Instinct, Avanan, Threatlocker, ImmyBot, and other security automation tools. I am skilled in creating tickets, managing projects, documenting confidential information, troubleshooting end-user security solutions, auditing workstations, and devices, and responding to security-based tickets. I am also experienced in dispatching, project management, and project development. I am able to work remotely and am a team player with excellent communication and problem-solving skills.


With over 12 years of experience in visual marketing/merchandising, I have built websites for family and friends, assembled computers from scratch, troubleshoot mobile devices, updated drives, installed printers, and operated equipment since earning an Associate's Degree in Broadcast Electronic Digital Media. While I recently obtained a Master's Degree in Marketing, I have decided to transition into the tech industry with a focus on Cybersecurity.

My previous experiences and degrees can be leveraged for a career in Cybersecurity, as I possess a range of transferable skills, including problem-solving, decision-making, computer operation, teamwork, attention to detail, communication, adaptability, and more.

Resume upon request.

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